Archive for PR 101

The (new) Definition of Public Relations

If you missed it, PRSA released a new, crowdsourced definition of public relation. For context, here is the previous definition:

“Public relations helps an organization and its publics adapt mutually to each other.”

Here is the new definition

“Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.”

The reason for the new defintion was to keep pace with the realities of today’s environment. I’m not sure I see much of a difference. There is the emphasis of “Strategic Communications”. I like those words and included them in our company’s name but I don’t think they belong in the definition. PR should exist inside the definition of strategic communications and not the other way around.

There seems to be more of a focus on a win/win, “mutually beneficial relationships”. Reminds me of the old saying, when some tells you its a win/win they mean they won and you lost. I wonder if we found a little “spin” inside the definition.

I also think the definition is oversimplified for what the best of the best PR people do. We don’t just talk our ways to a win/win situation.

I think Edward L. Bernays’s nails the definition of public relations, (from ‘Crystallizing Public Opinion’) ”An applied social science that influences behavior and policy, when communicated effectively, motivates an individual or group to a specific course of action by creating, changing or reinforcing opinions and attitudes. Its ultimate objective is persuasion that results in a certain action which, to succeed, must serve the public interest.”

I like that and have always deferred to it. The objective is clear and path laid out. What I like most is the inclusion of influence. I’ve always said at our root, PR people persuade and influence.

Harold Burson, Chairman of Burson-Marsteller said it best. “We are advocate, and we need to remember that. We are advocates of a particular point of view, our client’s or our employer’s point of view. Ane while we recognize that serving the public interest best serves our client’s interest, we are not journalists. That’s not our job.”

Define it however you like. At the end of the day, if our clients aren’t achieving their objectives, we, PR people, aren’t doing our jobs.

A blog post in progress. As always, please disregard any typos or errors.

Facebook is stupid and for old people

“Facebook is stupid and for old people…”

If you haven’t hear that yet, get ready (click through the image to the right to learn more about one such statement) as its making it way around the internet. I’ve heard similar comments about other platforms which have proven to be wrong. Several years ago students in a social media classroom said the same thing about Twitter. Of course back then Facebook was the Almighty God of online engagement.

We’ve seen Facebook and many other social platforms climb the ladder to success but we’ve also seen many others fall by the wayside during their growth, oftentimes shortly after being called the next big thing.

About a year ago I started hearing not so positive comments about Facebook from students. Comments about their parents or grandparents being on, friends they were friends with it no longer wanted to be friends with, the boredom of doing the same thing every day, after some walking away for a while because of an obligation and never return simply because, “I realize how much more productive I was when I wasn’t on Facebook”

I’ve heard similar comments from colleagues, ranging from, “just don’t have anything left to say” or “not finding anything of value there”. We no longer look in awe at  the hours dedicated to spending time on facebook. We look at them with a certain disgust.

The Gartner Hype Cycle says that most technology goes through the peak of inflated expectation and then into the trough of disillusionment. The most effective communications professionals don’t look at this as a bad thing. It shakes out the chaff and allows us to really evaluate technology or in these cases platforms, and determine the best way they should be used.

What’s the next big thing?

I used to get this question a lot and thank you Google Plus for finally coming to fruition proving me right albeit a year or two late. The question these days is similar but has a different tone. I think people are getting tired of what the next big thing is going to be simply because every day there is a new next big thing. Instagram, Pinterest, fill in the blank. And, for those who didn’t jump on the next big thing last year they don’t feel any pain as a result. Nothing ventured nothing gained has a brother, nothing ventured, time not wasted.

If I had to predict the future, beyond what the next big thing will be, I would say, Facebook will go on, twitter will go on, Google plus will go, but each will die a death from 1000 paper cuts. More people will find more reasons not to use them and potential new customers will find the same.

This doesn’t mean that people won’t be living in an online world. Far from it. It simply means they will be using platforms that suit their specific need. And what we know about the world right now is that for as many different people that exist there’s an equal number of very specific needs.

Where to invest money and time

If I had to invest in a start-up I wouldn’t invest in the next mass-market endeavor, I would invest in the niche. A company that solves problems for an identified group whose needs haven’t yet been met. If you’re looking for good example, look no further than any small business offering a community based web site. There are thousands.

The same holds true if I had to invest my time energy and effort into a platform for specific communication initiative. A bit of research will pay dividends. And, of none exists, well, you’ve hit the mother load. This isn’t to say Facebook and twitter might not fit the criteria but it is to say that we need to start looking broader and toward more platforms/communities that fit your organizational need and niche. More to the point you need to start looking for broader and more platforms that your organization can fulfill the need and niche of those who are already there.

Gartner Hype Cycle

Death of a thousand paper cuts (creeping normalcy)

The Value of Buying Twitter Followers

Twitter FollowersThe last few weeks I’ve seen an increase of twitter followers to an account I own but has been dead for almost two years. Three of the new followers were Oklahoma businesses which caught my attention – that and the huge number of followers for what I would consider to be a relatively small business with a small clientele.

I’ve reviewed their accounts and found the following:

  • They’ve since un-followed me likely because I didn’t follow them back.
  • They are adding about 250 – 500 followers per week.
  • Each account has almost identical stats of following and followers.
  • Tweet streams of their followers bear similarities which would make sense if the businesses were in the same industry, but they aren’t.
  • Most of the accounts’ tweets are promotional in nature (hey, buy from us! with a link back to the main pages) with little engagement of their followers.
  • One account with 19,000 followers hasn’t tweeted since Dec. 1, 2010.

My assumption is these businesses have hired a company to handle their social efforts and the client (and perhaps servicing company) has little understanding of the platforms and how they can be used to benefit their organization. I don’t know the objectives so I can’t comment on whether they are being met.

The stats look impressive – 20,000 followers and growing by the day. Their followers’ tweet stream, a new feature offered by twitter, paints a possible different picture and reminds us that size of followers has little to do with value. It’s all about targeting, engaging, and providing value (a few other elements could be tossed in but you get the point). For this Tulsa Doctor, these new followers will likely have little value when you consider they can only have clients who can make it to their office or place an order to be shipped within the U.S.

The bigger issue
The client has likely been sold on an idea which has no real value and is well documented – the number of followers alone has little value to a business. In the PR/Advertising industry, we have a code of ethics which prohibits us from engaging in this type of practice so I can only assume it is someone outside the industry. However that doesn’t stop it from hurting our industry in the long term. In the end, when the client realizes they have received no return on their investment, those of us who abide by ethical standards will be lumped into the same category of shysters.

The value of buying Twitter followers:

To the client – little to nothing. Yes, the followers are impressive. But for the money spent, it is doubtful you will ever see a return.
To the firm providing the service – The immediate value of payment but long term they will lose the client and possibly gain a bad reputation.
To the PR/Advertising industry - Nothing and such practices actually hurt us all.

My conundrum - what to do? I suppose I could call out the company or contact the client and tell them to beware. I wonder if I could get a hat and sidekick to ride along with me on this quest. It wouldn’t be the first time I have battled windmills. I suppose sharing my thoughts here, in the hopes small business owners will trip across this post when they Google “How to increase twitter followers”, will be the end of my quest.

Thoughts?

p.s. I’ve deliberately blurred defining elements of the above twitter account. If something was missed please let me know and I will re-edit. If you are the owner of this account and would like for me to remove it please send me a note and I will be more than happy to replace it with one of the other accounts mentioned above.

Updated – 6:39 p.m. to correct typos and grammatical errors. Really need to proof read a bit more before hitting update.

 

Sage advice from Photographer Bill Frakes

If you are pressed for time simply jump to the video. Everything up to that point could be classified as rambling…

Earlier this week I had the opportunity to visit the University of Oklahoma and participate in Apple’s Creative Pro Solutions Briefing at the Gaylord College of Journalism and Mass Communication.  For those of you who are unaware of this university it is located in a small town just south of Stillwater, Oklahoma.  I’m not saying it’s in an isolated area of Oklahoma but if you were to continue traveling south you would leave the state traveling 192 miles before arriving in a metropolitan city.

A few observations of the day:
  • I was surrounded by folks who understood, embraced and promoted the balance of technology and education and the critical role each plays to each other. That was a joy.
  • When I arrived I was feeling a bit burned out. A summer which was supposed to allow for a bit of recharging was filled with long days, stressful project work and travel  for business which at times left me not knowing where I was going to be the next week. When I left the meeting I felt inspired, motivated and recharged. As an aside, at the age of 43 inspiring me is no easy task.
  • It was sponsored by Apple and when I arrived that morning I was a technology agnostic and didn’t have an affinity for any particular brand. I’m still an agnostic but I made the decision to purchase a Mac. More on this later.
  • I learned about Abilene Christian University’s Newspaper iPad app the Optimist, heard about University of Oklahoma’s focus on teaching tech from an under the hood approach (see image right) which I think is brilliant and even I had a chance to speak for a moment or two about the Oklahoma State University iPad pilot.
  • The highlight of the day though was the hired talent. It wasn’t only awesome, it was inspirational. During the few breaks which took place the conversations were full of depth, focus and an eye toward learning and sharing. No one was above another and that included the Dean and Assistant Dean in the room.

The final presenter of the day was a gentleman named Bill Frakes.  When his name was mentioned as a participant in the day’s events it was always in conjunction with his work with Sports Illustrated.  Not being a huge sports fan I went anyway.

Bill Frakes who has a very dry sense of humor, ability to put an audience at ease and makes everyone feel like they are in on all the inside jokes. A very unassuming man you would never know from meeting him that he holds threes degrees from three universities including his Juris Doctorate which we won’t hold against him. (Full disclosure, while I checked out his work prior to the meeting I never knew what he looked like. He joined our lunch table to chime in on an ongoing conversation and sat next to me. It wasn’t until he stood up to speak that I figured out I was sitting next to the award winning Bill Frakes. Memo to self, introduce yourself when someone sits next to you.)

He shared with the room what he can accomplish on any normal week. You can tell it is lots of long days but you can also tell he loves what he does and I’m not sure he would qualify his daily efforts as “work”.

I shot the video below for one simple reason: I wanted to bring some of Bill Frakes back to my students. I took the role of Chris Farley as the bumbling interviewer. Bill took the role of…. Bill.  I left the first 1:20 in the video so you could get a feel of who Bill Frakes is (he plays himself very well) but the heart of his message can be found at 1:20 and beyond. It is a message that every aspiring PR pro,  journalist, photographer, etc should take to heart.

The video was shot with my iPhone. No comparison to the equipment Mr. Frakes uses but sometimes you want McDonalds.

Sage Wisdom from Bill Frakes from billhandy on Vimeo.

For more on Bill Frakes please visit:
http://www.billfrakes.com/
His company http://www.strawhatvisuals.com
http://sportsillustrated.cnn.com/multimedia/photo_gallery/0703/gallery.canon.frakes/content.1.html
http://www.apple.com/pro/profiles/frakes/

Summer Reading – 5 books to enhance your social media efforts

I’ve seen a few other blog posts about the best “social media” books to read this summer so I thought I would chime in with my thoughts. Before I disappoint you let me clarify, none of the books I list are about social media but I assure you they will help with your social media efforts. They will give you a foundation of knowledge to build upon which is critical for effective communication, one-way, two-way asymmetrical, two-way symmetrical, etc.

Why is this so important? Think about it, you wouldn’t try to build a home simply by purchasing a hammer and reading how a hammer works would you? Nope, you have to understand the fundamentals of architecture, construction, landscaping and more.

So with that I offer you five books to enhance your social media efforts (in no particular order):

Theories of Mass Communication (5th Edtion by DeFleur and Ball-Rokeach) – At $123 this is the most expensive book on my list but if you want to understand how we communicate this little gem covers it all.  I will admit its dry and the author’s love of parenthetical phrasing gets old after a while but I learned more about communication theory from this book than probably any other book I’ve read. Yes, I know it was written in 1989 and if you don’t think social media existed back then I would encourage you to check out Chapter 7 which covers Social Differentiation Theory and Social Relationships Theory (which includes one of my favorite theories, Adoption of Innovation) and Chapter 8 which covers Socialization and Theories of Indirect Influence.

When Old Technologies Were New (by Carolyn Marvin) – This is an amazing book which walks right up to the line of being a dissertation but never looses site of the fact that its audience is much more broad than a bunch of academics. I would argue this book provides more insight into what is going on in the world of social media than any other I have ever read and reinforces the message that history repeats itself over and over.  Read it and you will understand why folks like Solis and Brogan play a critical role but that role is short lived – yes, there were telegraph and telephone gurus in the day (don’t get me wrong, I read these guys religiously and they ad huge value to the conversations taking place today) and how the debates over how best to use communication technology (e.g. twitter) is nothing new.  For example, many times you could swap the word “telegraph” for any new social media platform and it would read like any blog posted today.  From the Amazon review, “Quotations and anecdotes from the popular press illustrate how professionals struggled to control the new media and preserve the social order by excluding ‘outsiders’…”

Public Relations Strategies and Tactics (9th Edition by Wilcox and Cameron) – Yep, another text book but one which will walk you through the history of  public relations. Bottom line, social media doesn’t exist in a vacuum – understanding public relations is a must. If you are looking for a bit more advanced book than this I would recommend Public Relations Writing and Media Techniques (6th Edition by Wilcox) which has a heavy emphasis on the tactical elements so often used in public relations.

The Cluetrain Manifesto (Levine, Locke, Searls, Weinberger & Jake) – I read this book first back in 1999 when it was published online. These were the true leaders in internet communication and each author has followed up with their own groundbreaking work and blogging (google them all and add them to your daily reading list). The irony of this book is much of what is being said today as groundbreaking ideas were presented by these guys more than ten years ago. The other irony is folks still aren’t listening – or jumping on “the cluetrain” as the case may be.

You Are Not a Gadget (Jaron Lanier) – Okay, this one is about social media but it’s a contrarian view written by one of the first visionaries of Silicon Valley and when Jaron Lanier says to watch out for something I assure you I am listening. You can read it for its face value or dig a bit deeper and look for was to avoid the pitfalls of social media.

Well, that’s all I have. What books would you recommend?

p.s. what’s on my radar? Brains on Fire: Igniting powerful, sustainable, word of mouth movements

Putting the Public Back Into PR – A look back

I talked to Mr. Solis (Brian to his friends I am sure) about the fact I was using his (and Deirdre Breakenridge) book, “Putting the Public Back in PR” in my social media class. This was last year. He asked if I would be interested in talking about my work, using social media in the classroom and if I wished talk about his book. I remember this part very specifically, “no deadline”.  That, by the way, is the risk of not assigning a deadline.

Mr. Solis has release his new book, “Engage” so I thought this might be the perfect time to revisit his last book which still sits on my desk alongside a number of other books – not as  reference but simply as a reminder – of a lot of things.

At a minimum I can get this post out of my draft folder.

Twice I read this book
I’ve read “Putting the Public Back in Public Relations” twice.  The first time was simply because I wanted to read it. As a professor and practitioner I enjoy reading about public relations, communications, etc. I have followed Brian for the last few years, reading his blog and his other books. It was a no brainer to make the purchase.

I expected the book to be good. It was.

I expected to toss it in the pile of other good books. I didn’t.

I didn’t expect to consider its use as a text book. I did and do.

A bit of history
I developed and teach a social media course at Oklahoma State University and for more than two years have been reviewing “social media” books for use in the course. Most were tactical in nature but didn’t do a good job explaining the true value of the tactics or how to use them as part of an overarching strategy which will ultimately support the objectives of an organization.  Kind of like buying a book about tools you might use to build a house, interesting but doesn’t get you any closer to having shelter.

Books I found which focused more on strategy seemed to miss the mark on the theoretical and philosophical difference of social media compared to traditional communication methods. They also reeked of an almost advertorial tone – how to market yourself kind of late night infomercial.

My review – not much more to say than what has already been said
As you can imagine and have probably heard, the book is good, very good in fact. If I wasn’t using it for my social media class I would make it required reading for at least one of the other PR courses I teach. I would go so far as recommend to all PR professors to make this book required reading – for themselves and their students.  Please note, I am not saying this should replace the text books we already use. This is simply an addition to. In fact I would argue (and it has been discussed) you could find most everything in this book already outlined in other text books. What “Putting” does it puts it all in a bit of context with the current state of affairs in our industry and makes a lot of old topics fresh again and offers up some new topics in a format which is easy to digest and enjoyable to read.

Simply put, for those of you who have never been trained in PR you will read the book and be amazed at the revelations, a proverbial fire hose to drink from. For those of you who have been formally trained you will be reminded of a few things you have forgotten and, if you are open to some of the topics, be energized to tackle… whatever it is you have needed to tackle but, but from a different perspective.

My favorite parts
If you wanted to know my favorite part(s) it might be easier to simply send you my book, with my personal markings of underlined passages, dog-eared pages, stars, highlights and side notes included.  Yes, I destroy my print books with my personal edits. It’s my book, leave me alone.

My favorite part, quite honestly, is what came after reading a few pages or chapter – the ability to really think through the theoretical and practical elements of what was being discussed. I admit while reading this book I spent a lot of time in front of the computer doing additional research. The mention sociological implications led me down a path of research which expanded to include biological research, influence on decision making models, etc.  (that’s the nice thing about being a professor, an almost unlimited supply of research articles supplied by the University Library)

If I had to write a jacket review it would simply say, “This book should be required reading for every public relations student and practitioner for the benefit of their future and their client’s future.” Yes, I puffed it up a bit for consideration but I couldn’t say the same, even with a little puffing for any other “social media” book out there. I hope to see my comment right under Seth Godin’s review for the final printing.

Bottom line – I finally have a single social media book with a balance of strategy and tactics intertwined with a philosophical overview of what makes social media so different than traditionally (some would say archaic, I would say ineffective) used communication and marketing models. The book isn’t mandatory reading but is part of a reading list which includes a number of other articles, blogs, etc.

Bottom line regarding “Putting”
If you haven’t yet read the book I would encourage you to do so, even before you read Engage if you had planned to purchase it.  Although I haven’t yet read this new book (It is sitting on my desk as I type) I am sure the foundation “Putting” will create will be of value. Who knows, perhaps with the royalties Mr. Solis will travel to Oklahoma and speak to my students. If you have already read “Putting” I would encourage you to pull it out again and page through it as a good refresher, especially since I am sure you sold back all your text books.

The bigger picture – why academics should read this book!
Finally, the heart of my post. I think I will check back with Mr. Solis and see if he is still interested in a guest blogger. I promise not to take a year this time.

In the mean time stay tuned for my review of “Cluetrain Manifesto”. ;)

An interview with a social media guru and Harvard Professor

Update – the interview has been posted in its entirety on the KOSU website (The State’s NPR Station). Disregard the interviewer, a total amature to say the least but Dr. Weinberger’s responses are awesome. If you listen, please leave a comment in their comments section to show your support for their hard work and appreciation for covering a story such as this.

———————-

I was given the opportunity to interview David Weinberger for KOSU, the State’s NPR station and I jumped at the chance. The kind folks at KOSU asked simply because they thought I might have some good questions. Little did they know Dr. Weinberger has had a direct influence on my engagement of online communications.

David is a fellow at Harvard University’s prestigious Berkman Center and is considered one of the nation’s foremost interpreters of technology’s impact on business and society – although when I mentioned that during the interview he kind of chuckled. I would argue he is also very modest.

I should point out all this came about because h0e will also be at Oklahoma State University for our annual Research Week where he will be a guest lecturer.

His latest book, Everything Is Miscellaneous: The Power of the New Digital Disorder, discusses how the new rules for organizing ideas and information are transforming our culture and business. Its not just a rehash of Technology Determinism Theory but a full blown evaluation of how we try to create order in a digital world using tactile world techniques. This book, by the way, greatly impacted my outlook of organizational communications and really cemented my philosophy regarding a centralized vs. decentralized web presence – something I have been trying to wrap my arms around and apply in practice not just theory. More on that later.

I should also mention Dr. Weinberger co-authored The Cluetrain Manifesto. If you haven’t read it I would strongly suggest you do so. It is still timely even though it was written eleven years ago. And, as I shared with Dr. Weinberger, it really shaped my perceptions and approach toward digital communications, pushing me down a path which led me to where I am today. Today many might not consider it groundbreaking but we sure did way back then.

The point of this post
I thought I would share my questions for Dr. Weinberger. I can’t provide you the answers, at least not yet. I will as soon as the story airs but I am sharing them here in the hopes you will ask yourself the same questions – and answer them. I know I did a million times over and each time I worked through a bit more where technology is leading us.

If you wish, post your answers below or start a conversation on your own site and post a link below. Even better, if after giving it some thought you have a question of your own for Dr. Weinberger, post it! I will have another opportunity to interview him while he is here.

I look forward to your thoughts.

———————————-

You are considered to be an Internet and marketing guru especially with regard to social media. Most would assume your background is in technology yet you received your PhD in Philosophy from the University of Toronto. How much of your philosophy background plays into your current work?

In Cluetrain Manifesto you wrote, “A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies.” Here we are in 2010. In your opinion, are businesses getting it? Are they taking delivery of the cluetrain?

In 2007 you wrote Everything is Miscellaneous in which you talk about there being no universally acceptable way of classifying information and that no matter how hard we try to organize the internet it all gets filed in a miscellaneous category. Tell us more about this premise? (for more insight feel free to visit his blog)

I talk to my student about social media being three parts culture and one part technology. Is the culture shift really more of our acceptance to embrace a messy world?

Let’s talk for a minute and really define our conversation as being one of not the internet in general but specifically social media – a two-way symmetrical communication model where everyone has equal power. First of all, does everyone have equal power?

The world might stop spinning if I don’t mention twitter during an interview with a social media guru. Almost three years ago you commented, regarding twitter, you weren’t sure how long you could keep up with it, “interrupting your day to post a message that no one cares about.” I know you still use Twitter, do you still feel that same way about it?

You also commented you weren’t sure where the value was or what it would become a platform for. Has twitter become a platform for anything?

A few other quotes I would like for you to elaborate on:
“Transparency is the new objectivity” What do you mean by this?

“Mastering a topic is in trouble and authority is in jeopardy.” So who has more value, the scholar or the individual who has the ability to use the tools – to search google.

Is the online conversation becoming more or less intelligent?

The title of your presentation at OSU is, “Is the web Moral”. Is it?

I wonder if we might play a sort of word association game, I say a word and you share your thoughts:
  • Net neutrality
  • Facts – specifically are they negotiable?
  • Copyright
  • Decentralized net presence
  • Education

Okay gang, those are the questions. Tell me your answers, post your own, take the conversation elsewhere (be sure to link to it) and I will be sure to keep you posted when his answers are available to listen to.

Keep your eye on the marshmallow

Yesterday at the beginning of class (the first time for us to meet this semester) I gave every student a marshmallow and told them not to eat it.

Class progressed as normal and at the end I asked them what they thought the marshmallow represented (keep in mind I teach PR at Oklahoma State University). Answers ranged from “temptation” to “PR” (hard on the outside but sweet and fluffy on the inside). Then I told them it represented deferred gratification and showed them this video -

Afterward we talked about occurences throught their day and what the immediate gratifications were associated with those events:

When the alarm goes off in the morning the immediate gratification is to hit the snooze button and skip class. When you just ate lunch and would rather take a nap than go to class the immediate gratification is to skip class and take the nap. And, for my last class of the day, when all their friends are off to Joe’s and they have class the immediate gratification is to head to Joe’s. Then we walked through the day deferring gratification and what the long term impact was: class participation led to better understanding which led to better grades which led to better understanding in future classes which led to better grades which led to a high gpa at graduation which led to a “4.0″ job which led to more money which led to “Mo Money” which I assured them, contrary to popular belief did not lead to “Mo Problems”.

I promised them if they would delay their gratification I would do the same and for the rest of the semester we would all keep our eye on the marshmallow.

Saxum Social Media Summit in review

I couldn’t attend the Saxum Social Media Summit but I followed along, while I could, on Twitter. The chatter seemed to be positive and as I scrolled through the tweets I ran across one of my favorite OKState students and Saxum Intern, Mindy Robson. Since Mindy was there I asked if she would mind sharing what she learned over the course of the morning. She agreed and her thoughts follow (thanks Mindy for your time and effort. I hope I can attend the next one):

People are talking about your business

It’s interesting how one can think they know social media, but because it is ever evolving there is always something new and interesting to discover.  I learned new things about Twitter, Digg and Delicious and how businesses can benefit from being engaged in social media from Jim Quillen and Renzi Stone at the Saxum Social Media Summit.

Here is a summary of some tips and tools I took away from the summit:

  • I didn’t know that the purpose of a Tweetup is to network with people you follow on Twitter but may never have had the opportunity to meet and talk with in person. This is a great way to pull social media and face-to-face interaction together.
  • I discovered that CoTweet is a way for a business to have multiple users on one account. CoTweet will identify who from the company Tweeted by putting a carrot symbol ^ and the initials of that person at the end of the Tweet.
  • Business people need to create a LinkedIn account and make sure to thoroughly fill out the profile section.
  • Digg is a tool you can use to customize articles of interest (news, videos, etc.) on an account you can access from any computer.
  • Delicious is a tool you can use to bookmark sites on an account, rather than bookmarking sites on a personal computer and trying to remember the url to those sites when you’re away from that computer.

Business owners and employees need to realize that people are talking about their company and those people aren’t likely to pick up the phone and call the customer service hotline to let you know how they feel. Today, that’s too much trouble.  It is wise to find out what people are saying and engage them through social media because people love to talk about their experiences; the good AND the bad. The businesses who are engaged (Zappos, Comcast with comcastcares, Dell Outlet, etc.) are reaping the benefits. I don’t know about you, but I love great customer service. Engaging customers through social media will leave you with pleased consumers.

If social media is something you want to incorporate into your business and you need guidance on how to do it strategically, I recommend contacting Saxum Public Relations.

In case you’re wondering what the Saxum Social Media Summit (#saxumsms) was all about, watch this video and look to attend a social media summit in the future.  http://www.youtube.com/watch?v=RhvQRtMsGEY&feature=channel_page

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Free Software Every (PR) Student Should Have (Fall 2009)

The beginning of another school year is right around the corner and I have a feeling it isn’t just the students who are financially strapped this year. Parents, take notice, you might not need to shell out several hundred dollars for software this year – although I would suggest you purchase a smart phone for your child with the money you save. But I digress.

You can read the original post here so I will forgo my lesson on the value of being poor and get right to the point.  Below is an updated list of tools I think every (PR) student should have. Best of all, they are all free.

Computer – File the following under cloud computing. It won’t stress your hard drive and if you go this route you can grab yourself a smaller computer which, brand new, will only set you back a few hundred bucks. Hang out on campus and soak up all the free internet service provided and you have a fully functioning system. No reason to load software, all the following is hosted elsewhere for your use and, best of all, free.

Just about everything you need Google Docs will give you everything you need to make it through four years of college. Document (word), Form (access), Spreadsheet (excel) and Presentation (PowerPoint), forms email, calendar, tasks and a long list of other new features.  Google even gives you space to store your documents. By the way, I will require all my students to submit their work using google docs to avoid those pesky computer crashes, which apparently happens a lot when final projects are due. If you download gears you can work offline as well. (registration required)

Presentation software – Looking for a new presentation software which will blow your teachers (and everyone else) away, check out Prezi. Very easy to work with and you can upload/download PowerPoint presentations if needed.

Photo storageFlickr is still the name of the game. Don’t forget to check out their Creative Commons when you need a photo for a presentation (registration required).

VideoYoutube, Vimeo, Viddler and other online video sites will take on those ginormous files you really don’t want to keep on your hard drive and let your friends and family, if appropriate, see your hard work. (registration required)

Wikis – The most important addition to the updated list is the inclusion of wikis. Not sure why I left them off the last one since I have been a die hard wiki users for years. Wikis can be used for all kinds of collaborative work but also for website creation. In fact, I am seeing more and more sites created on a wiki platform which allows for an equally dynamic social media experience. My free favorites include Wetpaint and PBWorks (formally PBWiki). Registration is required and ad-free sites are available for educators or with the purchase of an upgrade.

We are leaving the clouds and what follows is software which must be loaded onto your computer. All of it is still free and free, my friends, is good.

E-mail – If you really don’t like Google (what is wrong with you, Google has changed my life!) for your email then try Thunderbird as an alternative to outlook. Made by the people who brought you Firefox (an alternative to Explorer) it has the same functionality as Outlook and Outlook express with so much more.

Office applicationsOpen Office – want the same products as Microsoft Office and don’t trust Google, download Open Office and get to work. Every element of office is here. I used open office for a week just to test and never ran into an issue where it couldn’t perform the tasks at hand.

Project ManagementGantt Project Management, Open Project or one I recently started using, Open Workbench – Project management is key to any successful PR campaign. If you aren’t using this, start. It takes a bit to wrap your arms around it so don’t wait until the night before your project is due. As a side, I don’t see this often taught at the college level but used often at most successful PR Firms. Set yourself apart from your doppelganger and use this when appropriate.

pdf Creator – need I say more.

Video EditingAvidemux will take care of our basic video editing needs although if you are using Windows Vista or Mac OS you should already have software for basic editing.

Social Media – If you are into Twitter, facebook and other social media sites be sure to check out TweetDeck (now also available for your iphone) and Twhirl. Moving back to the clouds People Browser is an awesome visual dashboard for all your online identities.

Dashboards - Speaking of dashboards I have always been a fan of igoogle but there is a new kid on the block. Netvibes which has a killer look and feel to it. In my opinion much more dynamic than igoogle and all the apps seem to be interchangeable. I should also mention Windows Live.

Break time – Now take a break and visit Win Chess to play a game of chess. Even if you don’t know how to play, you will look smart with it on your screen. And, as I learned yesterday, smart people are hot.

Music – For those in need of musical inspiration there is Pandora and  Last.fm. The arguments about which is better could last for days so check them both out and make the decision for yourself.

Misc –

Sugar Sync – sync multiple computers, phones, etc. Note, not free after 45 days.

Text Wrangler a great text editor for general purposes or programming.

Not seeing what you need, check out Sourceforge.net, one of the largest listings of open-source software. Click on the “Find Software” button and check out all the categories. If you use any, feel free to make a donation to the creator.

One last item – not free but worth it. Grab yourself a good Flash drive. They are always handy to have around for those moments when you need to share a document or take one on the go. Also good for backing up your backup just to be safe. One word of advice, the first file you should save is a text file with all your contact information for when you leave it behind. No guarantee you will get it back but at least you will have a chance.

Keep in touch with your parents by blogging (WordPress.com is still one of my favorites) or if you really, really want to stay in touch feel free to use Google Latitude.

Okay, that’s it folks, what did I forget?

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